ION Digital

Covering the New World of Business Communications

Archive for March, 2011

What Gladwell Missed –the Power of the Loose Tie

Thursday, March 24th, 2011

The loose tie

You know a technology is mainstream when popular thinkers start attacking it. Malcom Gladwell stirred up a bee’s hive when he dared to question in the New Yorker (Small Change: Why this Revolution will not be Tweeted) that networks like Facebook and Twitter could lead to massive social movements and great change; the ties just aren’t strong enough to get people to engage in high risk behavior, like risking their lives for revolutionary causes, he argues.

Gladwell apparently wanted to stir up some controversy, and he did. He strikes at the heart of the social media movement. Social networks are made up of “loose ties,” and this is where the argument lies–just what is the value of the loose tie? Are all those @name connections going to amount to anything? Are we fooling ourselves thinking we can replace deep human relationships with these fleeting versions?   Is there a place for both?

The answer is: yes.

The reason is simple: loose ties connect us in ways we would have never been connected before, and to people we would never know or work with otherwise. Secondly, loose ties can evolve into close ties–indeed, they should in select cases.

Let me give you three personal examples: (more…)

Beyond Corporate Cheerleading-5 Steps to Effective Executive Blogging

Thursday, March 17th, 2011

 Why are good executive blogs so rare? I’m also talking about senior manager blogs in the b2b space-most are weak at best and production is erratic.

It doesn’t take a business consultant to figure this out: The CEO doesn’t have time or the inclination to blog. They have other matters to deal with, like running the company. Senior managers are equally busy.

Many companies complicate matters by giving a little training and support, throwing up a blog and hoping/wishing/praying these folks will jump in and start posting. Who wants to anger the CEO, right?

You’re better off being honest about it and providing the right editorial support. That’s why I suggest an executive communications approach based on tried and true speechwriting processes. (more…)

Is Social Media Content Killing Your Business? (here’s how to fix it)

Wednesday, March 9th, 2011

typewriter1You’ve heard it before: everyone is a publisher-including companies. We’re all media, competing with the WSJ and the big name bloggers for eyeballs. Content is a core part of any corporate social media strategy. Yet years into the new revolution, enterprise companies are coming up short.

Think about it: is your company’s social media content engaging? Relevant? Compelling? Do your blogs draw comments or stimulate industry-wide conversations?

The answer is probably no. Weak content is killing us, and oddly, we don’t seem to get it.

(I’m talking about B2B social media content but it could apply to most of the business world) .

The answer may be right in front of our faces: bring in the editors (you could start with all those laid off journalists). Consider a publishing model to drive your social media efforts.

(more…)

Lessons of a Corporate Insider: Dream Big, but Think Small (social media)

Wednesday, March 2nd, 2011

This post also ran on MarketingProfs

Bringing about significant change in a company isn’t easy. I know, having recently left Hewlett Packard, where I’d led an ambitious, new program starting in late 2009 to help drive the giant technology company’s social media activity across its Enterprise operations.

It was an interesting ride: I managed a team of editors and project managers and was lucky enough to work with bloggers and social media managers across the organization and test-drive dozens of ideas.

But still, I came away with the same question that has nagged me for five years working with companies like Cisco and Sprint on social media programs: why is it so hard to drive change in these companies? Why do they struggle with social media?

Most big companies admit they’re still coming up short on using social media-only 12% in one survey say they’re using it effectively; another 43% admit they’re using it ineffectively.

Another sign is that corporate blogs are still light years behind independent bloggers in quality of content, engagement and every other measure. How much buzz do you see coming from your favorite XYZ (fill in blank) blog.

So I began rethinking social media earlier this year. One idea eventually dawned on me: maybe we’re trying to do too much (”boiling the ocean”).

Changing the Corporate DNA

Real change- like “socializing” a company’s communications- takes enormous time. As GigaOm’s Om Malik points out, in a wonderful post, companies develop habits, processes and work environments that eventually come to define the company; they are like deeply ingrained “instructions,” or “corporate DNA.” Changing this is no easy feat. (more…)